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Client Stories.

Karen Dick

“Brook recently facilitated a Conflict Resolution workshop as part of our leadership training program. Throughout the planning process Brook was detailed and thorough and very open to tailoring the workshop to the needs of our members. She kept the workshop grounded and ensured that it was a safe place for everyone to speak out if they wanted to. This was a day long workshop, and the interaction and engagement were ongoing – no small feat! The feedback afterward was positive all around. We hope to work with Brook again in the future and definitely recommend her as a facilitator.”

Jackie

“Brook was able to facilitate a staff meeting for us when we were having a difficult period reaching consensus. She took the time to ensure that all team members felt comfortable and safe to explore and discuss alternatives that seemed impossible prior. The session turned out to be an extremely impactful as well as very educational to our team on how we function. She is both compassionate and level-headed and I would recommend her services to both individuals and organisations.”

Olivia Ito

“For our organization, one of the areas of focus in the last few years has been an experiment in trying to have a holistic approach to organizational development. That has included everything from upgrading our conflict resolution channels to increasing the leadership capacity and skills around feedback and conflict management. Our challenge has been to find a way to do this where the policies and processes actually supported our diverse team’s unique needs on a practical day-to-day level. We wanted the team to feel that the new elements we were introducing truly helped and were not just an out-of-box solution that felt misaligned to work with. Over the last two years, Brook has patiently and gently helped support our team towards achieving these goals through training and coaching. Brook’s style is incredibly appreciated. She is practical, knowledgeable, relatable and has a deeply holistic approach. People feel as though they are being seen as full human beings and often comment that Brook made them think of something that they had never considered before. Like a mirror reflecting back to us, she was able to help us see our own dynamics, what we personally struggled with, and where we could grow so that we could use that information towards becoming a better team every day”

Gen Conflict participant 3

I highly recommend enrolling for Brook’s Generative Conflict course. Brook’s approach is practical, intelligent, forward thinking, informative and refreshing. I completed the course feeling well-resourced with tools and new ways to think about conflict from a trauma informed lens. I have new ideas of ways I can lean into conflict as a leader that feel brave and full of possibility. I also loved that there was space to hear from a community of other participants to learn from real life examples and struggles from the field.

Gen Conflict 4

I had the opportunity to take Brook’s Generative Conflict course this spring, and I couldn’t help but wonder why I didn’t learn this in high school instead of trigonometry. Every time I have experienced conflict I vowed to get better at it but rarely found good resources. Brook’s course is that resource. We looked at frameworks and guidelines to create a better understanding of all of the many things that could be happening for people leading up to and during conflict. The course was super interesting, very enlightening, and really practical. I like to have things that I can take out into the world and try out. The course was expertly facilitated with just enough content and lots of time to work with it in different ways. I couldn’t recommend this course enough to anyone who would like to embrace conflict as an opportunity for growth.

Gen Conflict Participant 5

As a seasoned leader, change maker, and coach, I already have a strong foundation (or so I thought) in navigating conflict with teams and organizations.  I wasn’t sure how much Brook Thorndycraft’s course Generative Conflict would add to my toolkit, but I was happy to find it was one of the best investments I made this year in my professional development and learning.  I walked away from the course with increased capacity and competence to get underneath a conflict and assess what is really happening at the individual and system levels. We learned to apply a trauma-informed approach to engaging in difficult conversations, understand our own responses and ways of showing up in conflict, and practice new tools to listen more deeply.  Since the course finished, I have pulled out the resources and tools almost on a weekly basis.  If you are looking to build your conflict competence and skills and add practical tools to your toolbox, I highly recommend the Generative Conflict course.  It’s one of the best courses on the market to support leaders, coaches, and facilitators in deepening their ability to engage in generative conflict.  And Brook is a very skilled facilitator!